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for business reinvention Customers Employees Data + AI + Workflows + Security IT CRM App Development Employee Experience UNITE
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to every corner of your business Any data Sense Your enterprise data contextualized in real-time. Now AI understands your business, not just the internet. Trust Every Insight Any AI model Decide Any AI model, grounded in your rules and your data to make aligned, auditable decisions. Make Confident Decisions Any workflow Act Autonomous workflows execute across every department, turning AI insight into real business outcomes. Impact the Business Any system Govern Built-in guardrails ensure every AI action is secure, compliant, and approved before it happens. Secure Systems and Devices Data + AI + Workflows + Security IT CRM Employee Experience Risk and Security App Development The best incident is the one that never happens Shift from reactive management to Autonomous IT. Anticipate, resolve, and secure issues before they disrupt the business. Build Autonomous IT IT Service Management IT Operations Management IT Asset Management Strategic Portfolio Management Legacy CRM is broken, we’re fixing it ServiceNow Autonomous CRM reimagines the entire customer experience from lead generation to customer satisfaction. Rethink Your CRM Customer Service Management Field Service Management Sales and Order Management Automate the busywork, free talent for the big work ServiceNow Autonomous Employee Experience eliminates the friction of the manual grind that constantly drags on your business. Reimagine Employee Experiences AI Agents HR Service Delivery Talent Development Workplace Service Delivery Build trust and resilience for the AI era ServiceNow Autonomous Risk and Security uses AI to detect threats, close compliance gaps, and remediate vulnerabilities in real time. Strengthen Your Security Security Operations Risk Management Launch AI-powered apps in days, not months With Autonomous App Development, teams have the freedom to build while ensuring every app is secure, governed, and enterprise-ready from day one. Build Apps Faster AI Agents AI Control Tower Governance, Risk, and Compliance Workflow Data Fabric Explore Solutions Replay UNITE
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When our customers work, the world works See All Customer Stories 25% faster outage resolution Video CTA Watch Video Learn More 48K employees successfully onboarded in one day Video CTA Watch Video 7X faster case resolution Video CTA Watch Video Learn More 3M customer support calls deflected annually
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Recognition from trusted industry experts Ranked #1 in the Building and Managing AI Agents Use Case
 A Consecutive Leader 6X Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms A Leader in 4 Gartner® Magic Quadrant™ Reports A Leader in 9 Forrester Wave™ Reports Q1, Q2, Q3, Q4 2025, Q2, Q4 2024, and Q4 2023

Gartner, Magic Quadrant for the CRM Customer Engagement Center, Pri Rathnayake, Drew Kraus, Francesco Vicchi, Jim Robinson, 27 October 2025
Gartner, Magic Quadrant for Business Orchestration and Automation Technologies, Saikat Ray, Tushar Srivastava, Marc Kerremans, Arthur Villa, Cathy Tornbohm, Sachin Joshi, 15 October 2025
Gartner, Magic Quadrant for AI Applications in IT Service Management, Chris Matchett, Ankita Hundal, Rich Doheny, 2 September 2025
Gartner, Magic Quadrant for Enterprise Low-Code Application Platforms, Oleksandr Matvitskyy, Akash Jain, Kyle Davis, Adrian Leow, 28 July 2025

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The Gartner document is available upon request from ServiceNow. GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

The Forrester Wave™: Enterprise Service Management, Q4 2025
The Forrester Wave™: Digital Process Automation Software, Q3 2025
The Forrester Wave™: Unified Vulnerability Management Solutions, Q3 2025
The Forrester Wave™: Value Stream Management Solutions, Q2 2025
The Forrester Wave™: Low-Code Development Platforms for Professional Developers, Q2 2025
The Forrester Wave™: Software Asset Management Solutions, Q1 2025
The Forrester Wave™: Task-Centric Automation Software, Q4 2024
The Forrester Wave™: Strategic Portfolio Management Tools, Q2 2024
The Forrester Wave™: Governance, Risk, And Compliance Platforms, Q4 2023

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about our objectivity here.
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and innovations View Blogs View Analyst Reports REPORT Workforce Skills Forecast Report 2025 Here’s the roadmap to navigate the AI-work crossroads. Discover the new AI skills you’ll need, where job growth will soar, and ways to future-proof your career in an AI-enabled world. Video CTA Read Forecast REPORT 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center Video CTA Read Report REPORT 2025 Gartner® Magic Quadrant™ for AI Applications in IT Service Management Video CTA Read Report REPORT Enterprise AI Maturity Index 2025 Video CTA Read Report
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