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Zurich Release Broadcast The platform just leveled up. Experience agentic AI. Join us on September 10 at 10 am PT for the ServiceNow AI Platform Zurich release broadcast. Discover how agentic AI can level up your workflows with flexibility, confidence, and control. Add to Calendar ServiceNow AI Platform Zurich Release Broadcast

Join us for the ServiceNow AI Platform Zurich release broadcast on September 10 at 10 a.m. PT and explore how to revolutionize work on a single, scalable, hyper-intelligent platform. Discover how to drive productivity and innovation with agentic playbooks, proactively manage security, risk, and compliance with ServiceNow Vault, and scale the business with AI-powered app development.

This is the moment to put AI to work for your people. See you there! https://www.servicenow.com/zurich

 BROADCAST September 10, 2025 10AM - 10:30AM Virtual Explore Platform Put AI to work for   people customers employees developers people Bring AI + Data + Workflows to every corner of your business with ServiceNow, the AI platform for business transformation. Explore AI Agents Schedule Demo
ServiceNow AI Platform for any   workflows AI data cloud system industry Put the ServiceNow advantage to work. One platform bringing any AI, any data, and any workflows together to power your business. Discover Platform Schedule Demo
The rise of AI agents elevates how we work Discover why ServiceNow was ranked #1 for the Building and Managing AI Agents Use Case in the 2025 Gartner® Critical Capabilities for Enterprise Low-Code Application Platforms. Read Report View Blog Meet the CRM built for the AI era Let AI and automation transform experiences with ServiceNow CRM. Inspire loyalty, boost productivity, and grow revenue. Explore CRM Read Gartner Report
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WORKFLOWS Bring intelligence to every corner of your business Any AI ServiceNow AI Agents autonomously take action on your behalf so you can focus on the work that matters. Power AI agents with our domain-specific models, your models, or any model. Explore AI Agents Watch AI Agents Any Data Power all your workflows, AI agents, and analytics with real-time data from any source on a single platform optimized for speed and scale. Unify Data Any Workflows Automate any process with AI-powered workflow generation. Build workflows with reusable components, configurable playbooks, process mining, and advanced decision support. Automate Any Workflow IT Risk and Security Human Resources CRM App Development Finance and Supply Chain Run your enterprise IT on the ServiceNow AI Platform Bring your AI, data, and workflows together with automation for more efficient core IT functions. Explore IT Solutions IT Service Management IT Operations Management IT Asset Management Strategic Portfolio Management Double down on cyber security and reduce risk With the ServiceNow AI Platform risk and security teams are more agile and collaborative, minimizing evolving threats. Improve Security Security Operations Risk Management Empower employees with ServiceNow AI Agents AI-driven self-service frees employees to get answers, navigate work life, grow careers, and take action faster. Reimagine HR Services AI Agents HR Service Delivery Talent Development Workplace Service Delivery Transform customer and agent experiences with AI Service, sell, and deliver with the ServiceNow AI Platform. Accelerate self-service, boost agent and technician productivity and improve resolution time. Learn More Customer Service Management Field Service Management Sales and Order Management Build smarter apps with AI-powered workflows  Create intelligent apps with ServiceNow AI Agents that reason, plan, and act on your behalf. Create Smarter Apps AI Agents App Engine Integration Hub Workflow Data Fabric Deliver core business services, using AI to eliminate manual work The ServiceNow AI Platform makes processes easier to follow, helping finance and procurement make better, faster decisions. Learn More Sourcing and Procurement Operations Accounts Payable Operations Supplier Lifecycle Operations Explore Solutions Skip UNITE
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When our customers work, the world works See All Customer Stories 30K hours saved every year Video CTA Watch Video Learn More 48K employees successfully onboarded in one day Video CTA Watch Video 72% of issues identified and addressed proactively Video CTA Watch Video Learn More 10% improvement in internal IT Service Desk deflection rate Video CTA Watch Video Learn More 3M customer support calls deflected annually
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Recognition from trusted industry experts Ranked #1 in the Building and Managing AI Agents Use Case
 A Consecutive Leader 6X Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms A Leader in 3 Gartner® Magic Quadrant™ Reports A Leader in 11 Forrester Wave™ Reports Q1, Q2 2025, Q1, Q2, Q4 2024, and Q4 2023
Gartner, Inc., Critical Capabilities for Enterprise Low-Code Application Platforms, Akash Jain, Kyle Davis, Oleksandr Matvitskyy, Adrian Leow, 28 July 2025
Gartner, Magic Quadrant for Enterprise Low-Code Application Platforms, Oleksandr Matvitskyy, Kyle Davis, Akash Jain, Adrian Leow, 30 July 2025
Gartner, Magic Quadrant for Artificial Intelligence Applications in IT Service Management, Chris Matchett, Rich Doheny, Chris Laske, Ankita Hundal, 9 October 2024
Gartner, Magic Quadrant for CRM Customer Engagement Center, Pri Rathnayke, Wynn White, Drew Kraus, 11 December 2024

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The Gartner document is available upon request from ServiceNow. GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

The Forrester Wave™: Low-Code Platforms for Professional Developers, Q2 2025
The Forrester Wave™: Value Stream Management Solutions, Q2 2025
The Forrester Wave™: Software Asset Management Solutions, Q1 2025
The Forrester Wave™: Task-Centric Automation Software, Q4 2024
The Forrester Wave™: P&C Claims Management Systems, Q2 2024
The Forrester Wave™: Strategic Portfolio Management Tools, Q2 2024
The Forrester Wave™: Customer Service Solutions, Q1 2024
The Forrester Wave™: Third-Party Risk Management Platforms, Q1 2024
The Forrester Wave™: Governance, Risk, And Compliance Platforms, Q4 2023
The Forrester Wave™: Enterprise Service Management, Q4 2023
The Forrester Wave™: Digital Process Automation, Q4 2023

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about our objectivity here.
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and innovations View Blogs View Analyst Reports REPORT 2025 Gartner® Critical Capabilities for Enterprise Low-Code Applications Discover why ServiceNow was ranked #1 for the Building and Managing AI Agents Use Case in the 2025 Gartner Critical Capabilities for Enterprise Low-Code Application Platforms. Video CTA Read Report REPORT 2025 Gartner® Magic Quadrant™ for Enterprise Low-Code Application Video CTA Read Report REPORT IDC MarketScape: Worldwide Business Automation Platforms 2025 Vendor Assessment Video CTA Read Report REPORT Enterprise AI Maturity Index 2025 Video CTA Read Report
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